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I FINALLY GOT THRU ON PHONE N TALKED W DEBBIE ABOUT A RETURN. SHE WAS VERY PLEASANT AND DIRECTED ME TO GET A RMA# WHICH WAS ACTUALLY EASY IN THE END. IF YOU MADE AN ACCOUNT YOU SIMPLY LOGIN AND GO TO RMA LINK THEN SELECT THE ORDER AND THE PART YOU NEED TO RETURN. IF YOU DON'T CREAT AN ACCOUNT AND ORDER AS GUEST, YOU WILL NEED TO EMAIL THEM WITH YOUR ORDER NUMBER AND THE PART YOU WISH TO RETURN..........THE NEXT DAY YOU GET AN AUTHORIZATION TO PUT ON THE SHIPPING LABEL. MY RETURN WAS THEN RECEIVED BY THEM AND CREDITED (ACTUALLY REFUNDED) THE SAME DAY THEY RECEIVED IT. I REORDERED THE PART I NEEDED AND ALL IS GOOD. SPECIAL THANSK TO DEBBIE! -SUSIE T.
THE THORNTON'S HAMPTON VA
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