Rating:
I like that you can now instant down-load your parts manuals, before you had to checkout with a purchase ($0) to get them, much easier now, good job to your IT dept. Talking with Debbie on the phone, which by the way is NOT so easy as they don't tender to the phone very much, but she was super HELPFUL and NICE! So 5 stars but ...... due to the hard to get ahold on the phone gets them down to 4 stars. Their email reply is excellent btw, and Debbie said that this is your best contact way, and this helps to offset the lower prices, She also mentioned that they could hire 20 employees just to answer phones but the offset tp pay this would be retail pricing. NOPE, we're good, email works but I wouldn't mind once in awhile talking to a real person. Cheers
Jim Chandler - Katy (Houston) TX
JIM C.
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