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Superior contact, but all thru email as I understand to keep part prices and costs down {to uphold these discounted prices}... that's what they have to do!..... Totally understand, and their email is great, my responses have all been within the 24hrs {that they claim as maximum response time}. So my order story is short, but no real quick lol: I placed an order on Sunday morning, then found I needed a couple more parts and placed another order after that original one. Sent them an email of this and asked if I could get a discounted shipping cost on the 2nd sequential order? They did better than that and refunded me the ENTIRE shipping costs on the 2nd order ....they emailed me back and said "No problems Mr. Williams, your order hasn't been picked and packed yet and we can combine them and save you the entire shipping costs on that 2nd order!" WOWZA, you don't get that much anymore in America, once someone has your money they don't wanna give it up, but not so here. I want to thank "Ken" who took care of this for me. Customer Service is superb, and you have a devoted Customer for life :)
David H. Williams
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